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CRM or Customer Relationship Management represents a philosophy for maintaining and managing relationships and touch points between a business and its customers, partners and employees. CRM is an approach that integrates the sales, order fulfillment, and customer service, and co-ordinates and unifies all points of interaction with the customer, throughout the Customer Life Cycle.
Solutions 2000! Is an organization with an objective to plan for and deploy the people, processes and technology that compose the necessary infrastructure to support the management of relationships, which enable the business to function in the areas of marketing, sales and customer service and support. We provide consulting services in the area of CRM where our expertise can assist our customers in their Customization of the CRM packages like Clarify, Vantive, Siebel, etc. We have trained software developers to provide consulting services in the customization of CRM package. Solutions 2000! Provides CRM solutions which consists of the following components:
Contact Management Customer service and support Telemarketing/telesales Time management Field service support Marketing Product Information and Configuration Customer Analysis
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